Refund and Returns Policy

Last updated: 13 October 2026

Our promise

We stand behind the freshness and quality of our products. If something is not right, we will make it right.

Food products

For food safety reasons, we cannot accept returns on opened or unwanted food products. We will refund or replace a product if it is:

• Damaged or spoiled when it arrives
• Incorrect (not what you ordered)
• Not up to our quality standard

How to report a problem

• Contact us within 3 days of your order being delivered.
• Email admin@swartlanddriedfruit.co.za or call +27 72 244 3787 with your order number.
• Include clear photos of the product and the packaging.
• We will review your request and get back to you as soon as possible.

Refunds

• Approved refunds are paid to your original payment method.
• Refunds are processed within 14 days of approval. Your bank may take longer to show the payment.
• Original shipping costs are refunded only if the error was ours.

Replacements

If you prefer a replacement over a refund, tell us and we will arrange it, subject to stock.

Your legal rights

Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.

Contact us

admin@swartlanddriedfruit.co.za | +27 72 244 3787